Job Summary

We are seeking a skilled IT Support Specialist to join our team and provide expert-level support across a variety of IT domains, including VoIP systems, Microsoft 365 administration, Entra ID/Active Directory, Windows Server, and L2/3 desktop support. The ideal candidate will have hands-on experience managing complex IT infrastructures and can effectively troubleshoot, configure, and maintain systems. Candidates with experience in CDN, proxy servers, networking, load balancing, and WAF technologies will have a distinct advantage.

Key Responsibilities

Core Responsibilities:

1. VoIP and SIP Trunking:
   • Configure, manage, and troubleshoot VoIP systems and SIP trunk connections.
   • Collaborate with service providers to ensure optimal voice and data quality.
   • Perform regular health checks and maintain documentation for VoIP infrastructure.
2. Microsoft 365 and Exchange Administration:
   • Administer and support Microsoft 365, including Exchange Online, Teams, and SharePoint.
   • Manage user accounts, licenses, and mailboxes, including hybrid setups.
   • Troubleshoot email flow issues and ensure compliance with security policies.
3. Entra ID (Azure AD)/Active Directory:
   • Manage user identities and access permissions using Entra ID and on-premises Active Directory.
   • Implement and troubleshoot single sign-on (SSO) and multifactor authentication (MFA).
   • Maintain group policies and organizational units.
4. Windows Server Administration:
   • Install, configure, and maintain Windows Server environments.
   • Monitor and troubleshoot server performance, backups, and patching.
   • Manage virtualization platforms (e.g., Hyper-V or VMware).
5. L2/3 Desktop Support:
   • Provide advanced troubleshooting for desktops, laptops, and peripherals.
   • Resolve complex hardware, software, and connectivity issues.
   • Document and escalate unresolved issues to higher support levels as needed.

Requirements

Must-Have Qualifications:

• Proven experience in IT support roles, particularly in VoIP/SIP trunking, Microsoft 365/Exchange, Entra ID/Active Directory, and Windows Server administration.
• Strong expertise in L2/3 desktop support, including hardware and software troubleshooting.
• In-depth knowledge of IT infrastructure, including networking fundamentals.

Preferred Qualifications:

• Experience with CDN, proxy servers, load balancers, and WAF technologies.
• Familiarity with tools and platforms such as IIS, NGINX, and HAProxy.
• Certifications such as CompTIA Network+, Microsoft Certified: Azure Administrator, or CCNA are a plus.

• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Proactive approach to identifying and resolving issues.

Language Skills:

• Required: Proficiency in [Insert Preferred Language(s)].
• Preferred: Ability to communicate technical concepts to non-technical stakeholders.